60%
Operator load cut by up to 60%.
Case study · Sheriff
AI voice assistant for the Sheriff security company
At a security company, an inbound call is often critical: a customer wants to know their balance, a site's status, or report a problem, while operators are busy. The AI voice assistant for the Sheriff security company answers calls, replies by voice in real time, and connects to a manager when the situation is complex. Operator load dropped by up to 60%, and requests are handled three times faster.
- Client
Sheriff - Integrationfrom $2,000
- Supportfrom $150/mo
Implementation results
What changed after launch
×3
Request handling three times faster.
Lower call-center costs and more efficient customer service.
Solutions
What the voice bot can do
- Takes inbound callsThe voice AI answers customers in real time.
- Recognizes the callerThrough the CRM and database it sees who's calling right away.
- States the balanceReads out financial data and the account balance.
- Checks securityReports the status of protected sites at the time of the call.
- Answers questionsHandles both standard and personal customer requests.
- Connects to an operatorIn complex or emergency situations it transfers the call to a manager.
Features
What's included in the solution
Speech recognition
The customer gets a voice answer without an operator.
Automatic identification
Fast access to customer data through the CRM.
Security monitoring
The status of security systems in real time.
Flexible call handling
A call is transferred to an operator automatically or manually.
AI voice assistant for a security company and AI telephony
An AI voice assistant for a security company answers inbound calls and replies to the customer by voice in real time. It's AI telephony that takes on routine requests: it recognizes the caller through the CRM, reads out the balance, and reports the status of protected sites. Complex or emergency calls the bot immediately transfers to an operator, so the team gets more done and the customer doesn't wait on the line.
Read more
In the security business, the phone line is busy: customers call about their balance, a site's status, an alarm, and routine questions. At peak hours operators can't keep up, a person waits on the line, and every missed call is a risk to the reputation of a company responsible for safety. Automating inbound calls eases this pressure: most requests are repetitive, so a voice bot takes them on, while operators stay for the critical calls.
The AI operator answers by voice in natural language and works as a voice bot with CRM integration: as soon as a call comes in, it recognizes the customer by number, pulls up their contracts, and reads out the needed information, the balance, the status of security systems, answers to common questions. The customer resolves their question right away, without waiting to be connected to a free manager. If the situation is complex or an emergency, the call moves to an operator automatically or manually, along with the conversation context, so the response is fast exactly where it's needed.
The solution fits security companies, security dispatch centers, and private security services for which speed on the line matters. For Sheriff, the voice bot cut operator load and sped up request handling without replacing the dispatcher, it took the routine calls off them. If you need such telephony for your call center, start with our AI solution for a call center, we'll set up the conversation scenarios and the integration with telephony and the CRM for your processes.
The voice bot is configured for your telephony: we connect the CRM, write the conversation scenarios and voice menu, and define when a call goes to an operator. The language and lines are agreed separately. For Sheriff, this cut operator load and sped up request handling. The approximate cost is from $2,000 for implementation and from $150/mo for support; we calculate the exact amount after reviewing your call flow.
Pricing
The same solution for your business
Estimated cost of a similar solution: we adapt it to your processes and systems. We'll give exact pricing and timelines after a free consultation.
Integrationfrom $2,000
Supportfrom $150/mo
Who it's for
Who the solution is for
Security companies
Automate the handling of customer calls.
Security dispatch centers
Cut operator load with the voice AI.
Private security services
Serve customers faster and more personally.
How it works
How we'll launch it for you
- Step 01
We discuss the task
We analyze your needs and define the best solution.
- Step 02
We build the solution
We configure AI agents or adapt ready-made solutions.
- Step 03
We launch
We integrate, test, and train your team.
- Step 04
We deliver results
Measurable results and ongoing support.
Client testimonial
What Sheriff says
SheriffWe needed to optimize our customer support operations and automate the handling of customer inquiries. The AI independently responds to routine requests, instantly escalates critical issues to a manager, and routes technical inquiries to the appropriate department. We also integrated the solution with our CRM and internal systems (Pult and COC).
The project was implemented in phases, allowing us to thoroughly refine every process and achieve excellent results. Our customer support team now operates far more efficiently, and we are completely satisfied with the collaboration.
Maryna HryshaiHead of Customer Support, SheriffOther case studies
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FAQ
Before you start
How does a voice bot for inbound calls work?
The bot takes the call, recognizes the customer through the CRM, and answers by voice in seconds: it reads out the balance, site status, and answers to common questions. Complex requests it transfers to an operator along with the conversation context.
What languages can the voice bot speak?
The bot talks to customers by voice in natural language. We agree on the set of languages and the conversation scenarios for your company during setup.
How much does an AI operator for calls cost?
Developing a voice bot for a company's processes starts from $2,000, and support after launch from $150/mo. The final cost depends on the scope of scenarios and the integrations with telephony and the CRM.
What does the voice bot do if a question is non-standard?
It doesn't invent an answer: a non-standard or emergency call is automatically transferred to a live operator, and the conversation context is passed along so the customer doesn't have to repeat everything from the start.
Free consultation
Want the same result?
Tell us about your task — we'll show how this solution would work for you and give you a price. The first consultation is free.
What you'll get from the consultation
Analysis of your businessWe map out the processes where AI will have the greatest impact.
Expert recommendationsWhich type of solution fits: a product, a ready-made solution, or custom development.
A demo of what’s possibleWe show how it works, with examples.
A clear launch planStages, timelines, and the expected outcome.
Sheriff · integration from $2,000