AI Consultant for Banking Services for MTB Bank
Automation of customer consultations and service
The AI chatbot simulates live communication, consults bank clients on services, helps find the nearest branch, and collects analytics to improve service quality. It saves time, reduces operator workload, and enhances customer experience.
Automated bot that:
- Speaks like a real consultant – natural language with no “robotic” feel.
- Features a user-friendly interface – buttons, menus, and free-form chat.
- Provides consultations on all bank services – loans, deposits, account services, online banking, and more.
- Shares branch addresses and geolocation – automatically shows relevant locations based on the user’s city.
- Collects feedback and ratings – built-in feedback system to improve service quality.
- Analyzes user interactions – stats by category, session count, user activity tracking.
- Trained on the bank’s knowledge base – delivers high-quality answers using extensive data on services.
Who is this solution for?
✅ Banks and financial institutions – automating consultations, handling inquiries, reducing load on operators.
✅ Insurance companies – informing clients about policies, rates, submitting claims, and providing 24/7 support.
✅ Microfinance organizations (MFOs) – delivering information about loans, repayment dates, and extension terms.
✅ Marketing departments – collecting feedback, analyzing customer inquiries, launching surveys via chat.
✅ Sales departments – recommending banking products based on user behavior in the chat.
✅ Bank HR departments – internal bots for onboarding new employees or answering frequent staff questions.
Core functionality:
– Intelligent responses to any customer inquiries
– One-click branch geolocation
– Flexible menu and quick navigation buttons
– Automated analytics collection and inquiry categorization
– Surveys and feedback after consultations
– Option to connect a live operator for complex questions
📈 Implementation Results:
- 🚀 Operator workload reduced by up to 65%
- 📊 Customer satisfaction increased by 40%
- 💬 Up to 90% of standard inquiries handled automatically
- 📍 Easy branch and service search without unnecessary calls
