up to 60%
lower cost per resolved request
Service · AI for call centers
AI Call Center Solutions for Customer Support Automation
AI takes on routine requests: balances, order status, bookings, routine questions. Operators get only the cases that truly need a person.
Support teamsSecurity companiesOnline storesFinancial servicesService companies
up to 40%
more operator time for complex cases
24/7
instant answers with no wait queue
AI for call centers means voice and chat agents that take on routine requests: balances, order status, bookings, routine questions. Operators get only the cases that truly need a person, so queues at peak times and after hours disappear.
Unlike a standalone chatbot, here AI works across several channels at once — voice and text — and connects to your telephony and CRM. Every call is recorded, turned into text, and summarized, and the system checks quality and flags where an operator strayed from the call script.
The solution fits support teams, security and service companies, online stores, and financial services — anywhere request volume is growing and hiring more operators is expensive.
The problem
Sound familiar?
Call volume is rising
And staffing costs rise with it.
Customers wait in the queue
Especially at peak times and after hours.
Quality is checked at random
Manual listening covers only a small share of calls.
What you'll get
What the solution delivers
Voice AI agents
For inbound and outbound calls.
Understands what the customer wants
AI understands the customer’s need before the call even ends.
Connected to your CRM
Call details go straight into the customer’s record.
Handoff to an operator
Without losing the context of the conversation.
Transcription and summaries
Every conversation is recorded and turned into text, with an automatic summary.
Quality control
AI checks every call and flags where an operator strayed from the approved call script.
What's included
What's included in the implementation
Voice and chat agents
For inbound and outbound requests over telephony and chat.
Understands what the customer wants
AI understands the customer’s need before the call even ends.
CRM and telephony integration
Call details go straight into the customer’s record.
Handoff to an operator
Complex requests go to a person without losing context.
Transcription and summaries
Every conversation is recorded and turned into text, with a short summary.
Quality control
AI scores every call, not a random sample.
Industries
Where it works
A voice line and chat for clients: balances, site status, incidents.
Answers about order and delivery status, with no wait for an operator.
Account and balance questions with customer identification.
Booking and rescheduling appointments, standard requests around the clock.
Takes routine requests off your operators and checks the quality of every conversation.
How it works
From task to launch in four steps
- Step 01
The call connects
AI answers right away, with no queue.
- Step 02
Understanding the request
It works out what the customer needs.
- Step 03
Data retrieval
It pulls information from your CRM and systems.
- Step 04
Resolve or hand off
It closes the request itself or hands it to a human operator.
Results
What it delivered for clients
up to 60% less load on agents
Case study: Sheriff3× faster request handling
Case study: Sheriffup to 70% less time handling requests
Case study: SheriffCase studies
We've done this for clients
SheriffAI voice assistant for the Sheriff security company
60%
Operator load cut by up to 60%.
×3Request handling three times faster.
SheriffAI chatbot for a security company, Sheriff
70%
Customer request handling time cut by up to 70%.
View case study
NeuroshopAI customer support for an online store, 24/7
50%
Operator load reduced by up to 50%.
24/7Customer support without hiring extra staff.
Pricing
How much it costs
Final cost depends on scope and integrations. We'll give exact pricing and timelines after a free consultation.
Integrationfrom $2,000
Supportfrom $150/mo
Client testimonial
What clients say
SheriffWe needed to optimize our customer support operations and automate the handling of customer inquiries. The AI independently responds to routine requests, instantly passes critical issues to a manager, and routes technical inquiries to the appropriate department. We also integrated the solution with our CRM and internal systems (Pult and COC).
The project was implemented in phases, allowing us to thoroughly refine every process and achieve excellent results. Our customer support team now operates far more efficiently, and we are completely satisfied with the collaboration.
Maryna HryshaiHead of Customer Support, SheriffWhy us
Why Neurotrack
Telephony experience
We launched a voice line and chat support for the security company Sheriff.
Voice and chat together
One AI works across both telephony and text channels.
Quality control on every call
AI scores all conversations, not a random sample.
Integration with your systems
Telephony, CRM, and your internal services.
FAQ
Before you start
Which requests does AI handle on its own?
Account and balance questions, order and delivery status, booking and rescheduling appointments, and other routine questions.
What happens with complex calls?
AI passes them to an agent along with the conversation context, so the customer doesn’t have to repeat everything from the start.
Does it work in several languages?
Yes. Multilingual support is available for companies serving customers in different countries.
How is this different from a chatbot?
A chatbot works in messengers and on your site. A call center adds the voice channel, telephony, routing calls between operators, turning conversations into text, and call quality control.
How much does implementation cost?
Development starts at $2,000 and support at $150/mo. The final cost depends on the channels, call volume, and integrations — send a request for a quote.
Does the solution integrate with our telephony and CRM?
Yes. We connect your telephony and CRM so that call data syncs with customer records.
How long does launch take?
It depends on the number of channels, scenarios, and integrations. We give timelines after we review your process in a consultation.
What an AI call center is and how it differs from a chatbot
An AI call center is a set of voice and text agents that take customer requests over telephony and chat, understand what the customer wants, pull data from your CRM, and either resolve the request themselves or pass it to an operator with context. Unlike a standalone chatbot on a website, here AI answers both calls and chats, and also checks every operator conversation.
It differs from the “AI chatbots for business” service in channel and volume: a chatbot works in messengers and on your site for specific scenarios, while a call center adds telephony, routing calls between operators, turning conversations into text, and quality checks. It differs from a ready-made “AI support assistant” in that it’s a solution for your call center with telephony and integrations, not a standard subscription service.
Every conversation is recorded, turned into text, and summarized, and AI checks whether the operator followed the approved call script. That way the call center answers faster, lowers the cost per request, and frees up operators for the cases that are genuinely complex.
Other services
What else we do
AI agent development
Autonomous agents for sales, support, and operations.
Custom AI development
Custom AI solutions for your processes and infrastructure.
Dedicated team
A dedicated team of AI developers for your project.
Voice AI assistant
An assistant that talks to customers and gets tasks done by voice.
Free consultation
Tell us about your task — we'll show the solution
In the consultation we'll walk through your process, show similar rollouts, and give you pricing and timelines. The first consultation is free.
What you'll get from the consultation
Analysis of your businessWe map out the processes where AI will have the greatest impact.
Expert recommendationsWhich type of solution fits: a product, a ready-made solution, or custom development.
A demo of what’s possibleWe show how it works, with examples.
A clear launch planStages, timelines, and the expected outcome.
AI for call centers · integration from $2,000