The line is busy
Customers can’t get through at peak times and after hours.
Service · Voice AI assistant
AI Voice Assistant for Business
The assistant understands what the customer says and wants, and replies in a natural voice. During the call it pulls data from your CRM, updates records, and triggers the processes it needs.
RetailHealthcareFinancial servicesSoftware companiesSecurity companies
A voice AI assistant understands what the customer says and wants, and replies in a natural voice — without a “robotic” sound. During the call it pulls data from your CRM, updates records, and triggers the processes it needs, so the customer gets an answer right away instead of waiting for an operator.
The assistant works where the line is often busy: it takes routine questions (balance, status, booking), handles outbound calls, and can run sales conversations by your scripts. Everything said is recorded in the system without manual entry.
The solution fits retail, financial services, healthcare, software companies, and security companies — anyone who needs a live voice line without growing headcount.
The problem
Sound familiar?
Routine questions tie up agents
Balance, status, booking — the same thing dozens of times a day.
Call data gets lost
After a call, nothing reaches the CRM without manual entry.
What you'll get
What the solution delivers
Speech recognition
Turns spoken words into text in real time.
Intent understanding
Interprets the meaning of the request and the context of the conversation.
Natural voice
Speech synthesis without a “robotic” sound.
Context in dialogue
Remembers what was said across a multi-step conversation.
Integrations
Connections to CRM and databases, with record updates.
Custom scenarios
Conversations are built around your processes, with analytics.
What's included
What's included in the implementation
Speech recognition
Turns spoken words into text in real time.
Intent understanding
Interprets the meaning of the request and the context of the conversation.
Natural voice
Speech synthesis without a “robotic” sound.
Context in dialogue
Remembers what was said across a multi-step conversation.
CRM integrations
Pulls data, updates records, and triggers processes during the call.
Custom scenarios
Conversations are built around your processes, with analytics.
Industries
Where it works
A voice line: balances, site status, transfer to an operator.
Order status and routine questions with no queue.
Account and service information with customer identification.
Booking and rescheduling appointments by voice, around the clock.
Outbound calls that find interested customers, following your script.
Hotline complaint and request intake
Most hotline calls are routine: a complaint about a product, a question about an order, a request. An agent doesn’t need to solve them — just note the details and log the request. But at peak times there aren’t enough hands, and some calls get lost.
The assistant takes these calls off your team. It accepts the complaint or request, asks what happened, where, and which product is involved, and creates a task in your CRM. Complex or urgent cases go straight to a human operator, along with the context of the call.
For Kulinichi, the AI line takes complaints and passes requests to the CRM — complaint and request handling became five times faster. For Sheriff, the load on agents dropped by up to 60%, and requests are handled three times faster.
Takes the complaint or request
Answers the call and follows your script.
Clarifies the details
Finds out what happened, at which location, and with which product.
Creates a task in the CRM
The request lands in the system in a structured form, with no retyping.
Hands complex cases to a person
Urgent and unusual calls go straight to a human operator, with context.
How it works
From task to launch in four steps
- Step 01
Analysis and scenarios
We map your process and define the scenarios and the numbers we’ll judge the result by.
- Step 02
Architecture and integrations
We design the solution and the connections to your systems.
- Step 03
Development and testing
We build the solution and validate it on real data and conversations.
- Step 04
Launch and optimization
We put it into operation, train your team, and improve it based on results.
Results
What it delivered for clients
up to 60% less load on agents
Case study: Sheriff3× faster request handling
Case study: Sheriffup to 70% less time handling customer requests
Case study: Sheriff5× faster complaint and request handling
Case study: KulinichiCase studies
We've done this for clients
SheriffAI voice assistant for the Sheriff security company
60%
Operator load cut by up to 60%.
×3Request handling three times faster.
SheriffAI chatbot for a security company, Sheriff
70%
Customer request handling time cut by up to 70%.
View case study
KulinichiAI complaint handling by phone for Kulinichi
×5
Complaint and request handling speed grew fivefold
View case study
Pricing
How much it costs
Final cost depends on scope and integrations. We'll give exact pricing and timelines after a free consultation.
Integrationfrom $2,000
Supportfrom $150/mo
Client testimonial
What clients say
SheriffWe needed to optimize our customer support operations and automate the handling of customer inquiries. The AI independently responds to routine requests, instantly passes critical issues to a manager, and routes technical inquiries to the appropriate department. We also integrated the solution with our CRM and internal systems (Pult and COC).
The project was implemented in phases, allowing us to thoroughly refine every process and achieve excellent results. Our customer support team now operates far more efficiently, and we are completely satisfied with the collaboration.
Maryna HryshaiHead of Customer Support, SheriffWhy us
Why Neurotrack
Voice line experience
We launched voice telephony for the security company Sheriff.
Sounds like a person
A live, natural voice, not a menu of buttons.
Works with your data
Reads and updates CRM records during the conversation.
Scenarios for the task
From inbound support to sales calls.
FAQ
Before you start
How does the voice assistant work?
Three steps: it turns what’s said into text, the AI works out what the customer is asking, and the assistant replies in a natural voice.
Can the assistant connect to our systems?
Yes. The assistant connects to your CRM and corporate databases, and can trigger processes and update records.
Can the assistant make sales calls?
Yes. Scenarios are built around your task — from inbound support to sales calls.
How much does a voice assistant cost?
Development starts at $2,000 and support at $150/mo. The final cost depends on the scenarios, call volume, and integrations — send a request for a quote.
Does the assistant sound like a person?
Yes. The assistant speaks in a natural voice without a “robotic” sound, and the dialogue flows freely rather than through a menu of buttons.
How is this different from AI for call centers?
A voice assistant is the phone channel. AI for call centers also adds chat, routing calls between operators, and quality control for an entire support line.
Can the assistant take complaints on a hotline?
Yes. The assistant answers calls with complaints and requests, finds out what happened, where, and with which product, and logs the request. For Kulinichi, complaint and request handling became five times faster.
What happens to a request after the call?
The assistant creates a task in your CRM with all the details from the call, so managers don’t retype anything. Complex or urgent cases are passed to an agent during the call, with the context.
How a voice AI assistant works
A voice AI assistant works in three steps: it turns what the customer says into text, the AI works out what they are asking, and the assistant replies in a natural voice. During the call the assistant reaches into your CRM and databases — checking status, balance, or a booking — and can update records and trigger processes.
Unlike an ordinary push-button voice menu, the assistant holds a free-flowing conversation: it asks clarifying questions, remembers what was said earlier, and drives the request to a result. It passes complex or urgent cases to an agent along with the context.
The voice assistant is part of the “AI for call centers” area: if you need voice and chat at once, quality control, and routing calls between operators, see that service. A standalone voice assistant is the choice when the task is specifically a phone line or sales calls.
Other services
What else we do
Free consultation
Tell us about your task — we'll show the solution
In the consultation we'll walk through your process, show similar rollouts, and give you pricing and timelines. The first consultation is free.
What you'll get from the consultation
Analysis of your businessWe map out the processes where AI will have the greatest impact.
Expert recommendationsWhich type of solution fits: a product, a ready-made solution, or custom development.
A demo of what’s possibleWe show how it works, with examples.
A clear launch planStages, timelines, and the expected outcome.
Voice AI assistant · integration from $2,000