Customers want an answer now
But agents are only available during business hours.
Service · AI chatbots
Customer Support AI Chatbot Development Service
The bot takes on requests, order tracking, and lead handling. It connects to your CRM, helpdesk, and internal systems, and speaks several languages.
BanksPharmacies and retailHotels and leisureService companiesB2B companies
AI chatbots for business take on customer requests in messengers and on your site: they answer right away — day and night — track orders, and work with leads. The bot learns from your knowledge base and speaks several languages, passing complex questions to a manager.
Unlike a ready-made subscription service, we build the bot around your business: conversation scenarios, CRM and helpdesk integrations, channels (website, Telegram, Viber), and tone of voice. That way the bot answers about your services precisely, not in generic phrases.
Chatbots fit banks and finance, pharmacies and retail, hotels, service companies, and B2B companies — anywhere customers want an answer now and keeping agents on call around the clock is expensive.
The problem
Sound familiar?
Quality drops, costs rise
When every request lands on people.
Leads slip away
A request goes unanswered and the customer leaves for a competitor.
What you'll get
What the solution delivers
24/7 support
Customers get answers at any time.
Faster first reply
No queue and no waiting for an agent.
Integrations
CRM, helpdesk, and internal systems.
Handoff to a manager
The bot passes complex questions to a person.
Trained on your knowledge base
Answers about your services and products.
Request analytics
Stats by category and activity.
What's included
What's included in the implementation
Conversation scenarios
We write and test the dialogues for your requests.
Training on a knowledge base
The bot answers about your services and products.
Integrations
CRM, helpdesk, and internal systems through APIs.
Channels
Website and messengers, including Telegram and Viber.
Handoff to a manager
The bot passes complex questions to a person.
Request analytics
Stats by category and activity.
Industries
Where it works
Service guidance and branch locations in chat.
Fast information lookup for customers and staff.
Questions about services and bookings 24/7, with multimedia.
Requests about fiscalization and service.
First line and qualification of requests from the website.
How it works
From task to launch in four steps
- Step 01
Business analysis and scenarios
We define which requests the bot handles.
- Step 02
AI architecture
We design the solution and integrations.
- Step 03
Conversation scenarios
We write and test the dialogues.
- Step 04
Integration and launch
We connect the channels and go live.
Results
What it delivered for clients
up to 90% of requests handled automatically
MTB Bank case study+40% customer satisfaction
MTB Bank case studyup to 70% less staff workload
Lake Resort case studyCase studies
We've done this for clients
MTB BankAI consultant for banking services at MTB Bank
65%
Operator workload reduced by up to 65%
40%Customer satisfaction up by 40%
90%Up to 90% of standard requests handled automatically
PodorozhnikAI chatbot for the Podorozhnik pharmacy chain
70%
Time to get information reduced by 70%.
View case study
Lake ResortAI chatbot for a resort
70%
Staff workload reduced by up to 70%.
40%Service costs reduced by up to 40%.
25%Bookings and add-on service orders up by 25%.
Pricing
How much it costs
Final cost depends on scope and integrations. We'll give exact pricing and timelines after a free consultation.
Integrationfrom $2,000
Supportfrom $150/mo
Client testimonial
What clients say
MistokasaCooperation with Neurotrack has proven to be extremely effective for our business. They have developed an AI agent for us that promptly processes customer requests regarding fiscalization. Thanks to it, we have significantly reduced the load on the support service and improved the quality of service.
It is worth noting the ability of the manager to take over the dialogue at any time, which allows you to maintain control over critical requests. Neurotrack is a team of professionals who understand business needs and create effective AI solutions with security and convenience in mind.
We recommend them as a reliable partner for process automation!
Sergiy KorobkaCEO, MistokasaWhy us
Why Neurotrack
Bots already in production
We’ve built chatbots for MTB Bank, the Podorozhnik pharmacy chain, and Lake Resort.
Built for your business
Scenarios, channels, and integrations, not a standard template.
An answer now
The customer doesn’t wait for an agent or leave for a competitor.
A person on the hard cases
The bot passes critical questions to a manager.
FAQ
Before you start
How much does a chatbot cost?
Integration starts at $2,000 and support at $150/mo. We give the exact cost after a consultation.
Is a chatbot a fit for a small business?
Yes. We match the scope of scenarios and integrations to the task and budget.
Which channels does the bot work in?
In messengers (including Telegram and Viber) and on your site.
How does a chatbot differ from a ready-made AI support assistant?
We build the chatbot around your business — scenarios, channels, and integrations. A ready-made support assistant is a subscription service you connect and set up yourself in the dashboard.
Does the bot integrate with our CRM?
Yes. We connect the bot to your CRM, helpdesk, and internal systems through APIs or ready-made connectors.
How long does development take?
It depends on the number of scenarios, channels, and integrations. We give timelines after we review your requests in a consultation.
A custom AI chatbot or a ready-made service: what’s the difference
An AI chatbot for business is a conversational helper trained on your knowledge base and connected to your CRM, helpdesk, and channels (website, Telegram, Viber). The bot answers routine requests, tracks orders, and works leads 24/7, passing complex questions to a manager. We deliver this service as custom development for a specific business — with scenarios, integrations, and a tone that matches your brand.
This differs from a ready-made “AI support assistant” that you connect on a subscription and set up yourself in the dashboard: that’s a standard service for a quick start, while this is a solution for your process. And a chatbot differs from the “AI for call centers” area in channel: a call center adds telephony, voice, and quality control for an entire line.
In delivered projects, chatbots took on up to 90% of standard requests (the MTB Bank case) and cut staff workload by up to 70% (the Lake Resort case). We match the scope of scenarios and integrations to the task and budget, so the solution also fits a small business.
Other services
What else we do
Free consultation
Tell us about your task — we'll show the solution
In the consultation we'll walk through your process, show similar rollouts, and give you pricing and timelines. The first consultation is free.
What you'll get from the consultation
Analysis of your businessWe map out the processes where AI will have the greatest impact.
Expert recommendationsWhich type of solution fits: a product, a ready-made solution, or custom development.
A demo of what’s possibleWe show how it works, with examples.
A clear launch planStages, timelines, and the expected outcome.
AI chatbots for business · integration from $2,000