×5
Complaint and request handling speed grew fivefold
Case study · Kulinichi
AI complaint handling by phone for Kulinichi
Not every complaint call needs a live operator. For Kulinichi we built AI telephony for handling customer complaints: it answers such calls itself, works out the nature of the request, the location, and the product in question, and passes the request to the CRM. Operators were taken off routine calls, and complaint handling speed grew fivefold.
- Client
Kulinichi - Integrationfrom $2,500
- Supportfrom $200/mo
Implementation results
What changed after launch
Operators unloaded from calls that don't need their involvement
Every request goes into the CRM in a structured form
Solutions
What the system does
- Takes calls with complaints and requestsThe AI telephony answers routine requests instead of an operator.
- Works out the location and the productGuides the customer through a script and collects the data the request needs.
- Passes the request to the CRMEvery request goes straight into the system for handling.
- Takes routine off operatorsCalls that don't need a person no longer take up operators' day.
Features
What's included in the solution
AI telephony for taking complaints and requests
A script for collecting data on location and the product in question
Automatic passing of the request to the CRM
Filtering of calls that don't need direct operator involvement
AI complaint handling by phone for customer requests
AI complaint handling by phone takes the flood of routine complaints off a manufacturer's hotline, where most calls don't need a live operator. For Kulinichi we built it: a voice bot answers the call, works out the location and the product in question, and passes the request to the CRM. Operators were unloaded from routine calls, and complaint handling speed grew fivefold.
Read more
At a food manufacturer, the flow of requests is uneven: quiet spells, then a wave of the same complaints, the wrong taste, damaged packaging, a question about a specific location. Operators spend time just noting down the gist and the details of a request, and at peak load the queue grows. A voice bot for taking complaints removes exactly this routine: it handles the routine calls itself, while people stay for the more complex situations.
Kulinichi's AI telephony answers the call, guides the customer through a script, and collects the needed data, the nature of the complaint, the location, and the product in question. It passes the finished request to the CRM in a structured form, so nothing is lost and no one has to rewrite it by hand. Calls that don't need an operator no longer take up their day: thanks to this the team was unloaded, and complaint and request handling speed grew fivefold. Every contact stays logged and ready to handle.
The solution fits manufacturers and chains with a hotline, quality and service departments, and contact centers, anyone who handles a flow of requests and wants to take routine calls off operators. We configure the script and the data the bot collects around your processes. It's close to our AI solutions for a call center and voice assistants. Tell us what requests your line takes, and we'll suggest what can go to AI telephony and what should stay with people.
During implementation we describe the call scenarios together with your team: which requests the bot takes, what data it collects, and where it passes the request. We set up the CRM integration and the call-routing logic around your processes. The approximate cost of such a solution is from $2,500 for implementation and from $200/mo for support, with a free preliminary estimate for your line.
Pricing
The same solution for your business
We can deliver a similar project from this amount. The final cost depends on the features and integrations, so we first hold a consultation, prepare a preliminary estimate, and send a commercial proposal, free of charge.
Integrationfrom $2,500
Supportfrom $200/mo
Who it's for
Who is this solution for?
Manufacturers and chains with a hotline
Complaint handling without a queue for operators.
Quality and service departments
Structured requests with location and product.
Contact centers
Operators unloaded from routine calls.
How it works
How we'll launch it for you
- Step 01
We discuss the task
We analyze your needs and define the best solution.
- Step 02
We build the solution
We configure AI agents or adapt ready-made solutions.
- Step 03
We launch
We integrate, test, and train your team.
- Step 04
We deliver results
Measurable results and ongoing support.
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FAQ
Before you start
Can AI take customer complaints by phone?
Yes. Kulinichi's AI telephony answers complaint calls, works out the nature of the request, the location, and the product in question, and logs the request. It handles routine calls without an operator, so the hotline gets more done.
How does the voice bot pass a request to the CRM?
During the call the bot collects data through a script, and at the end it creates a structured request in the CRM with all the request's details. Managers don't have to rewrite anything by hand, the request is ready to handle right away.
When is a call transferred to a live operator?
The AI takes on the routine requests that don't need a person, while the more complex situations stay with operators. The routing logic, which calls the bot handles and which go to a person, is configured around the company's processes.
How much does AI telephony for a call center cost?
Implementing such a solution starts from $2,500, with support from $200/mo. The final amount depends on the scenarios, the number of request types, and the integrations, so we first prepare a free preliminary estimate and send a proposal.
Free consultation
Want the same result?
Tell us about your task — we'll show how this solution would work for you and give you a price. The first consultation is free.
What you'll get from the consultation
Analysis of your businessWe map out the processes where AI will have the greatest impact.
Expert recommendationsWhich type of solution fits: a product, a ready-made solution, or custom development.
A demo of what’s possibleWe show how it works, with examples.
A clear launch planStages, timelines, and the expected outcome.
Kulinichi · integration from $2,500