Questions around the clock
Customers write in the evening and at weekends, when no agents are on shift.
Solution · Online shops
Order tracking chatbot for online shops, linked to your CRM
“Where’s my order?”, “When is it arriving?”, “How do I send it back?” A bot linked to your CRM answers from live order data, day and night. In our case, agent workload fell by up to 50%.
Online shopsMarketplace sellersShops with deliveryService businessesTechnical support
Most messages to an online shop are variations on a few questions: where is my parcel, when will it arrive, how do I return it, is this back in stock. Customers ask in the evening and at weekends, when nobody is on shift, and some of them buy elsewhere while they wait. An order tracking chatbot fills that gap. Linked to your CRM and order system, it sees each customer’s actual order and delivery status and replies personally rather than with a template. It explains returns and exchanges step by step, checks stock and hands anything unusual to an agent with the conversation attached. This is bespoke development for one shop’s processes, not an off-the-shelf product. If you want something ready to go quickly and cheaply, see our AI support assistant on subscription. In our case, agent workload fell by up to 50%, with 24/7 support and no extra staff.
The problem
Sound familiar?
“Where is my order?” on repeat
Status, delivery, returns: the same requests over and over.
Queues cost you sales
While the customer waits for a reply, they check out at another shop.
Generic replies
Without CRM data, an agent cannot see the order and answers in general terms.
Sales bring a spike of questions
During promotions, questions about prices, promo codes and terms multiply.
What you'll get
What the solution delivers
Order status from the CRM
The bot sees the customer’s order and tells them where it stands.
Delivery questions
Answers about delivery times, couriers and pickup points.
Returns and exchanges
Explains the terms and walks the customer through each step.
Product help
Helps find an item and checks whether it is in stock.
Handoff to an agent
A complex request goes to a person along with its context.
Promotion questions
Explains discount, promo code and delivery terms during sales.
Works 24/7
Customers get an answer at any hour.
What's included
What's included in the implementation
Shop process review
Typical requests and support channels.
CRM and order integration
Access to orders and delivery statuses.
Request flows
Orders, delivery, returns, stock.
Customer channels
Messengers and chat on your shop’s website.
Handoff rules
When the conversation goes to an agent with context.
Launch and support
We test on your requests and support you after go-live.
Industries
Where it works
The bot closes order, delivery and return questions on its own, and agent workload drops by up to 50%.
Fast replies to buyers without a separate agent on every channel.
The bot follows the shipment and tells the customer when the courier will arrive or where the parcel is.
Personal answers from CRM data without growing the team.
The bot closes routine requests and passes complex ones to a specialist.
How we implement it
From task to launch in four steps
- Step 01
Request review
We look at customers’ typical questions and your support channels.
- Step 02
CRM and order system
We set up access to orders and delivery statuses.
- Step 03
Shop-specific flows
We write answers about orders, delivery and returns.
- Step 04
Launch
We switch the bot on in messengers and on the site and support it.
Results
What it delivered for clients
50% — less agent workload
Neuroshop case study24/7 — support with no extra staff
Neuroshop case study
Pricing
How much it costs
Final cost depends on scope and integrations. We'll give exact pricing and timelines after a free consultation.
Integrationfrom $2,000
Supportfrom $150/mo
Why us
Why Neurotrack
Less workload
In our case, agent workload dropped by up to 50%.
No extra hires
Support runs without bringing on additional staff.
Personal answers from the CRM
The bot answers from the actual order, not a template.
Built for your shop
Flows and integrations fit your processes, not a boxed product.
FAQ
Before you start
Which customer requests does the bot close without an agent?
Routine, repeat ones: order status, delivery and return terms, stock availability, payment questions. Anything unusual the bot passes to an agent with the conversation context. In our case, this cut agent workload by up to 50%.
How is this different from the ready-made AI support assistant?
The ready-made assistant is a subscription product that starts fast and costs less. This page is custom development for your CRM and order system: the bot sees real orders and statuses and follows your flows. Need speed? Take the ready one; need your own processes? We build it.
How does the bot connect to our CRM and messengers?
The bot connects to your CRM and databases to answer from the order data, and it runs in messengers or in chat on your shop’s website. We agree on the exact integrations for your systems during the assessment.
Does the bot answer about delivery and returns?
Yes, that is its main job: it gives the delivery status and timing, explains return terms and walks the customer through the steps. If a person needs to decide, the bot hands the request to an agent.
How long does implementation take?
Roughly 4–8 weeks from kickoff to a working setup. The exact timeline depends on the number of flows and how complex the integration with your CRM and order system is.
Does the bot learn from past requests?
Yes. Over time it analyses earlier conversations and answers routine questions more precisely. It also shows where delays and repeats crop up in communication, so you can see what to improve in service.
Which channels does shop support run in?
In messengers and in chat on your shop’s website, wherever your customers write. We agree on the channel list for your audience at kickoff, so it is easy for customers to reach you.
How much does an order tracking chatbot cost?
Custom development starts at $2,000 and support at $150/mo. The final price depends on the number of flows and integrations. There is also a ready-made subscription option: see the AI support assistant. Leave a request for an estimate.
What an order tracking chatbot does for an online shop
An order tracking chatbot answers the questions that fill an online shop’s inbox: where the order is, when the courier will arrive, how to start a return, whether an item is in stock. It recognises the request, pulls data from your CRM and replies personally within seconds. The customer gets an answer right away, at any hour. We build the bot around one shop’s processes. First we review typical requests and support channels. Next we connect the CRM and order system so the bot sees orders and delivery status. Then we write flows for your questions and decide when an agent steps in. The bot hands complex requests to a person with the conversation attached, and over time it answers more precisely based on past conversations. In our AI customer support case, agent workload dropped by up to 50%, and support runs around the clock without extra staff. This page covers order, delivery and returns questions specifically. For a full AI support chatbot built around your business, see AI chatbots for business; for a ready tool on subscription, the AI support assistant is faster and cheaper to start.
Related pages:
AI support assistant: a ready-made subscription tool
Other solutions
What else we can adapt
Free consultation
Agents buried in “where’s my order”? Get a quote
In the consultation we'll walk through your process, show similar rollouts, and give you pricing and timelines. The first consultation is free.
What you'll get from the consultation
Analysis of your businessWe map out the processes where AI will have the greatest impact.
Expert recommendationsWhich type of solution fits: a product, a ready-made solution, or custom development.
A demo of what’s possibleWe show how it works, with examples.
A clear launch planStages, timelines, and the expected outcome.
Order tracking chatbot