Customers wait in the queue for an answer
Operators are available only during business hours, but inquiries come in around the clock.
AI agent · Customer support
AI support assistant for chat, messengers, and email
A ready-made subscription AI agent handles inquiries: it answers in chat, messengers, and email 24/7, uses your knowledge base, and hands complex cases to an operator. Set up from the dashboard, first 3 days free.
E-commerce & retailBanking & financePharmacy chainsSecurity companiesService companies
The problem
Sound familiar?
Routine questions take up time
Balance, order status, terms — the same thing dozens of times a day.
Support costs keep rising
More inquiries mean more operators, and quality still drops at peak times.
What it can do
What the agent does
Answers 24/7
Customers get an answer at any time, with no wait for an operator.
Chat, messengers, and email
One assistant works across all your support channels.
Trained on your knowledge base
It answers about your services, plans, and documents.
Handover to an operator
Complex and critical requests go to a person with the conversation context.
Personal dashboard
Settings, uploads, and access roles all in one place.
Inquiry analytics
Stats by request category to help improve your service.
Who it's for
Who it's for
E-commerce & retail
Banking & finance
Pharmacy chains
Security companies
Service companies
How to get started
From sign-up to live in four steps
- Step 01
Sign up
Create an account and get access to your personal dashboard.
- Step 02
Upload the knowledge base
Add documents, reference guides, and answers about your services.
- Step 03
Set up the channels
Connect website chat, messengers, and email.
- Step 04
Go live
The assistant answers customers and hands complex cases to an operator.
Case studies
How it works for our clients
NeuroshopAI customer support — automated client service
More productive support operators and less manual request handling.
View case study
PodorozhnikAI chatbot for the Podorozhnik pharmacy chain
70%
Time to get information reduced by 70%.
View case study
SheriffAI support for the Sheriff security company
70%
Customer request handling time reduced by up to 70%.
View case study
MTB BankAI consultant for banking services at MTB Bank
65%
Operator workload reduced by up to 65%
40%Customer satisfaction up by 40%
90%Up to 90% of standard requests handled automatically
Pricing
Plans
3 days free on any plan. Dashboard access, self-service setup, support included.
Start99 $/mo
- 1 channel: website or messenger
- Up to 500 conversations a month
Business199 $/mo
- Up to 3 channels
- Up to 2,000 conversations a month
- Handoff to a live agent
Pro399 $/mo
- All channels and email
- Up to 10,000 conversations a month
- CRM integration
Above the Pro plan: on request
Client testimonial
What clients say
MistokasaCooperation with Neurotrack has proven to be extremely effective for our business. They have developed an AI agent for us that promptly processes customer requests regarding fiscalization. Thanks to it, we have significantly reduced the load on the support service and improved the quality of service.
It is worth noting the ability of the manager to take over the dialogue at any time, which allows you to maintain control over critical requests. Neurotrack is a team of professionals who understand business needs and create effective AI solutions with security and convenience in mind.
We recommend them as a reliable partner for process automation!
Sergiy KorobkaCEO, MistokasaFAQ
Before you connect
Which inquiries does the assistant handle on its own?
Routine questions about services, balance, and status, plus lookups in the knowledge base. Complex and critical requests it passes to an operator along with the conversation context.
Which channels does the assistant work in?
Website chat, messengers, and email — one assistant across all your support channels.
Can it be trained on our data?
Yes. You upload documents and reference guides about your services, and the assistant answers from them. For the Podorozhnik pharmacy chain, this cut the time to find information by 70%.
Does the assistant pass requests to a person?
Yes. In complex cases an operator joins the conversation — as in the project for the security company Sheriff.
How does the agent differ from custom development?
It is a ready-made subscription product you connect and set up yourself in the dashboard. If you need deep integration for your process, that is custom development.
Is there a trial, and how much does it cost?
Yes, 3 days free on any plan. Then a subscription: Start $99/mo (1 channel, up to 500 chats), Business $199/mo (up to 3 channels, up to 2,000 chats), Pro $399/mo (all channels and email, up to 10,000 chats).
Other solutions
What else you can connect
Free consultation
Ready to connect an AI support assistant?
Leave your contact details — we'll help connect the agent and set it up for your processes.
What you'll get from the consultation
Analysis of your businessWe map out the processes where AI will have the greatest impact.
Expert recommendationsWhich type of solution fits: a product, a ready-made solution, or custom development.
A demo of what’s possibleWe show how it works, with examples.
A clear launch planStages, timelines, and the expected outcome.
AI support assistant · from $99/mo