The buyer gets an answer around the clock instead of waiting for morning
Case study · NDA
AI sales assistant for an accessories brand
A silk-accessories brand has dozens of prints and a few sizes — scarves, twillies, sleep masks, pyjamas. Buyers ask the same things — about the size, about how a particular print looks, about availability and delivery times. By day a manager answered; at night and on weekends the questions waited for morning. We built an AI helper in the site widget: it speaks in the brand's voice, shows galleries of prints, honestly checks availability against CRM, recognises a customer by phone number and takes them through to checkout, while handing the hard cases to a manager.
- ClientNDA
- Integrationfrom $2,000
- Supportfrom $150/mo
Implementation results
What changed after launch
Availability is honest: the helper doesn't promise what isn't in stock
Only the conversations where the person is ready to order or has a hard question reach the manager
Every handed-over conversation comes with its history — no need to ask again what the person has already chosen
Solutions
What the helper does
- Speaks in the brand's voiceIts answers draw on the brand's knowledge base — sales scripts and examples from real chats.
- Shows prints as a galleryIn reply to a free-form question it opens photos of prints, synced with the brand's folders.
- Checks availability honestlyThe server looks in CRM for whether this exact print is there in the size and print type wanted — so there's no false 'in stock'.
- Recognises the customerBy phone number it greets them by name; the phone and address never reach the model.
- Takes them through to an orderIt collects the delivery details and passes hard queries to a manager with a lead in CRM.
Features
What's included in the solution
Answers in the brand's voice, based on its scripts and chat examples
Galleries of prints in reply to a free-form question, synced with the brand's folders
An honest availability check in CRM — by the exact print, size and print type
Recognition of the customer by phone number without passing personal data to the model
Checkout with delivery details, handover to a manager and creation of a lead in CRM
AI sales assistant for a brand: a chat that takes the buyer through to an order
A buyer of accessories wants to see the print, learn the size and be sure the item is in stock — and ideally at once, not by morning. For a silk-accessories brand we built an AI helper in the site widget: it speaks in the brand's voice, shows galleries of prints, honestly checks availability in CRM and takes the buyer through to checkout. Hard queries it passes to a manager along with the history of the conversation.
Read more
The helper sounds like the brand itself: its answers draw on the knowledge base — sales scripts and examples from the manager's real chats. When a buyer asks about a print, it doesn't describe it in words but opens a gallery of photos, synced with the brand's folders. Availability is checked honestly: the server verifies the stock in CRM by print, size and print type, so the helper doesn't say 'in stock' without a specific print and doesn't promise what isn't there.
Privacy and security are built into the core. By phone number the helper recognises a customer and greets them by name, but the phone, email and address are never passed to the language model, and details of past orders are filled in only on request. Only a manager gives out bank details — the helper doesn't generate them. For serious queries the conversation goes to a manager in a work channel, and a lead is created in CRM, so no query is lost.
The solution suits brands, online stores and fashion teams where the buyer needs to see the product and be sure it's in stock, and where a lot of sales come from Instagram and Telegram. We build the helper around your brand's voice, your catalogue and your CRM. Send a few typical buyer questions and we'll show you, free of charge, how the helper would answer them; a rough price is from $2,000 for the build and from $150/month for support.
Pricing
The same solution for your business
A project like this starts from that amount. The final price depends on the volume of data, the features and the integrations, so we begin with a free consultation, prepare a rough estimate and send you a commercial proposal.
Integrationfrom $2,000
Supportfrom $150/mo
Who it's for
Who it suits
Brands and online stores
Where the buyer needs to see the product and be sure it's in stock.
Fashion and accessories
Lots of prints and sizes, typical questions about choosing.
Small sales teams
The manager gets only the order-ready or complex conversations.
Sales from Instagram and Telegram
Buyers come from their phone and want an answer at once.
How it works
How we'll launch it for you
- Step 01
We discuss the task
We analyse your needs and define the best solution.
- Step 02
We build the solution
We configure AI agents or adapt ready-made solutions.
- Step 03
We launch
We integrate, test, and train your team.
- Step 04
We deliver results
Measurable results and ongoing support.
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FAQ
Before you start
How does the chat check whether an item is in stock?
The server queries CRM by the exact print, size and print type and answers 'in stock' or 'out of stock'. Without a specific print, the helper asks again, so as not to promise an item that isn't there.
Does the model see the customer's phone and address?
No, personal data stays on the server: the helper doesn't pass the phone number, email or address to the model. When a customer is recognised, the model sees just the name, to greet them, and mentions past orders only on a direct request.
What happens if the buyer wants to talk to a person?
Then the helper connects the buyer to a manager: the conversation goes to a work Telegram channel, and a lead with the whole chat history appears in CRM. Only a manager gives out the payment details — the bot doesn't read them out.
Free consultation
Want the same result?
Tell us about your task — we'll show how this solution would work for you and give you a price. The first consultation is free.
What you'll get from the consultation
Analysis of your businessWe map out the processes where AI will have the greatest impact.
Expert recommendationsWhich type of solution fits: a product, a ready-made solution, or custom development.
A demo of what’s possibleWe show how it works, with examples.
A clear launch planStages, timelines, and the expected outcome.
NDA · integration from $2,000